¿Por qué visitar lifestyle centers? Variables alternativas de atracción a través de un modelo de ecuaciones estructurales
Contenido principal del artículo
Resumen
sta investigación analiza los factores de atracción aplicados a los nuevos formatos de centros comerciales llamados lifestyle centers, que nacen para satisfacer las nuevas demandas de estilos de vida, con una mayor variedad de servicios y experiencias que mejoren la lealtad de visita, donde todavía existe un escaso número de investigaciones. Para tal efecto, se desarrolló un estudio de carácter explicativo a través de una encuesta aplicada a 398 visitantes. El análisis estadístico se realizó mediante una solución factorial y un modelo de ecuaciones estructurales para estimar los efectos de nueve variables latentes hacia la variable dependiente intención de visita. Los resultados revelan la existencia de los factores propuestos (accesibilidad y conveniencia, variedad de la oferta, ambiente físico, entretenimiento permanente, percepción de lujo, ambiente eco-natural, usos de tecnología, eventos especiales y calidad del servicio, complementando la literatura. Se discuten los efectos significativos de cada factor de atracción y su capacidad para influir en la intención de visita. Las conclusiones señalan una mayor relevancia frente a otras variables latentes tradicionales del ambiente físico, la calidad del servicio, la accesibilidad, realización de eventos, la presencia de servicios de tecnología, cuestiones que no habían sido documentadas en estudios previos, por lo que esta investigación contribuye al conocimientopara mejorar la capacidad de atracción de los lifestyle centers.
Palabras Clave
Shopping centre, Lifestyle centres, attraction factors, special events, service quality, technology, relationship with staff, structural equation modelling Centro comercial, Lifestyle centers, factores de atracción, eventos especiales, calidad del servicio, tecnología, relación con el personal, modelo de ecuaciones estructurales
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Afaq, Z., Gulzar, A. y Aziz, S. (2020). The effect of atmospheric harmony on re-patronage intention among mall consumers: the mediating role of hedonic value and the moderating role of past experience. Journal of Consumer Marketing, 37(5), 547-557. https://doi.org/10.1108/JCM-09-2018-2847
Ahmad, A. E. M. K. (2012). Attractiveness factors Influencing Shoppers satisfaction, loyalty, and word of Mouth: An Empirical Investigation of Saudi Arabia shopping malls. International Journal of Business Administration, 3(6), 101-112. https://doi.org/10.5430/ijba.v3n6p101
Ameen, N., Tarhini, A., Shah, M. y Madichie, N. O. (2021). Going with the flow: smart shopping malls and omnichannel retailing. Journal of Services Marketing, 35(3), 325-348. https://doi.org/10.1108/JSM-02-2020-0066
America Retail. (2022). Centros comerciales del futuro o nueva generación? Nota de prensa. bit.ly/3gesdUV
Anderson, J. C. y Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411
Anselmsson, J. (2016). Effects of shopping centre re-investments and improvements on sales and visit growth. Journal of Retailing and Consumer Services, 32, 139-150. https://doi.org/10.1016/j.jretconser.2016.06.009
Bai, H., McColl, J. y Moore, C. (2022). Luxury fashion retailers' localised marketing strategies in practice-evidence from China. International Marketing Review, 39(2), 352-370. https://doi.org/10.1108/IMR-02-2021-0079
BBC. (2017). Por qué en Latinoamérica se construyen cerca de 100 centros comerciales al año si en otras partes están desapareciendo. Nota de prensa. bit.ly/3V80Drp
Calvo, C. y Calvo, D. (2013). Estudio exploratorio sobre los factores de atracción de centros comerciales: una aproximación al consumidor español. Ciencia Ergo Sum, 20(2), 107-120. https://bit.ly/3Z21I6u
Calvo-Porral, C. y Lévy-Mangín, J.-P. (2018). Pull factors of the shopping malls: an empirical study. International Journal of Retail & Distribution Management, 46(2), 110-124. https://doi.org/10.1108/IJRDM-02-2017-0027
Can, G., Kurtulmusoglu, F. y Atalay, K. (2016). A case study on shopping malls attributes for young consumers. Young Consumers, 17(3), 274-292. https://doi.org/10.1108/YC-04-2016-00596
Cortázar, L. O. y Rodríguez, A. G. (2016). Gestión del marketing sensorial sobre la experiencia del consumidor. Revista de Ciencias Sociales, 22(3), 67-83. http://bit.ly/41l9auN
De Juan, M. D. y Rivera, J.C. (1999). Los determinantes de la atracción comercial. Investigaciones europeas de dirección y economía de la empresa, 5(2), 15-34.
Diallo, M. F. y Siqueira Jr, J. R. (2017). How previous positive experiences with store brands affect purchase intention in emerging countries: A comparison between Brazil and Colombia. International Marketing Review, 34(4), 536-58. https://doi.org/10.1108/IMR-07-2014-0224
El-Adly, M.I. y Eid, R. (2015). Measuring the perceived value of malls in a non-Western context: the case of the UAE. International Journal of Retail & Distribution Management, 43(9), 849-869. https://doi.org/10.1108/IJRDM-04-2014-0045
Elmashhara, M. y Soares, A. (2019). The impact of entertainment and social interaction with salespeople on mall shopper satisfaction: The mediating role of emotional states. International Journal of Retail & Distribution Management, 47(2), 94-110. https://doi.org/10.1108/IJRDM-06-2018-0112
Elmashhara, M. y Soares, A. (2020). Entertain me, I ll stay longer! The influence of types of entertainment on mall shoppers' emotions and behavior. Journal of Consumer Marketing, 37(1), 87-98. https://doi.org/10.1108/JCM-03-2019-3129
Escobedo Portillo, M. T., Hernández Gómez, J. A., Estebané Ortega, V. y Martínez Moreno, G. (2016). Modelos de ecuaciones estructurales: Características, fases, construcción, aplicación y resultados. Ciencia & trabajo, 18(55), 16-22. http://dx.doi.org/10.4067/S0718-24492016000100004
Fornell, C. y Larcker, D.F. (1981). Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50. http://doi.org/10.1177/00222437810180
Gomes, R. M. y Paula, F. (2017). Shopping mall image: systematic review of 40 years of research. The International Review of Retail, Distribution and Consumer Research, 27(1), 1-27. https://doi.org/10.1080/09593969.2016.1210018
González-Hernández, E. y Orozco-Gómez, M. (2012). A segmentation study of Mexican consumers based on shopping centre attractiveness. International Journal of Retail y Distribution Management, 40(10), 759-777. https://doi.org/10.1108/09590551211263173
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. y Tatham, R. L. (2014). Multivariate Data Analysis. Pearson new international edition (7a ed.). Pearson.
Hernández Sampieri, R., Fernández Collado, C. y Baptista Lucio, P. (2014). Metodología de la investigación (6a. ed.). McGraw-Hill.
International Council of Shopping Centers (ICSC) (1999). Shopping Center Definitions. https://www.icsc.org/
Khare, A., Awasthi, G. y Shukla, R. (2020). Do mall events affect mall traffic and image? A qualitative study of Indian mall retailers. Asia Pacific Journal of Marketing and Logistics, 32(2), 343-365. https://doi.org/10.1108/apjml-01-2019-0021
Kline, R. B. (2011). Principles and practice of Structural Equation Modeling (3a ed.). The Guilford Press, 14, 1497-1513.
Kumar, D. S., Purani, K. y Viswanathan, S.A. (2020). The indirect experience of nature: biomorphic design forms in servicescapes. Journal of Services Marketing, 34(6), 847-867. https://doi.org/10.1108/JSM-10-2019-0418
Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press.
Lecointre-Erickson, D., Dauce, B. y Legoherel, P. (2018). The influence of interactive window displays on expected shopping experience. International Journal of Retail & Distribution Management, 46(9), 802-819. https://doi.org/10.1108/IJRDM-05-2017-0111
Lloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A. y Tomás-Marco, I. (2014). El análisis factorial exploratorio de los ítems: una guía práctica, revisada y actualizada. Anales de psicología/annals of psychology, 30(3), 1151-1169. https://doi.org/10.6018/analesps.30.3.199361
Lloyd, A. E., Chan, R. Y., Yip, L. S. y Chan, A. (2014). Time buying and time saving: effects on service convenience and the shopping experience at the mall. Journal of services Marketing, 28(1), 36-49. https://doi.org/10.1108/JSM-03-2012-0065
Lucia-Palacios, L., Pérez-López, R. y Polo-Redondo, Y. (2016). Cognitive, affective and behavioural responses in mall experience. International Journal of Retail y Distribution Management, 44(1), 4-21. https://doi.org/10.1108/IJRDM-05-2014-0061
Martínez-García, J. A., y Martínez-Caro, L. (2009). La validez discriminante como criterio de evaluación de escalas: Teoría o estadística? Universitas Psychologica, 8(1), 27-36. https://bit.ly/3EveVMP
Medrano, L. A. y Muñoz-Navarro, R. (2017). Aproximación conceptual y práctica a los modelos de ecuaciones estructurales. Revista digital de investigación en docencia universitaria, 11(1), 219-239. http://dx.doi.org/10.19083/ridu.11.486
Michon, R., Chebat, J.-C., Yu, H. y Lemarie, L. (2015). Fashion orientation, shopping mall environment, and patronage intentions: A study of female fashion shoppers. Journal of Fashion Marketing and Management, 19(1), 3-21. https://doi.org/10.1108/JFMM-09-2012-0055
Munuera, J. L. y P. J. Cuestas (2006). Factores de atracción de los centros comerciales en España. Información Comercial Española: Revista de economía, 828, 99-116.
Olonade, O. Y., Busari, D. A., Idowu, B. O., Imhonopi, D., George, T. O. y Adetunde, C. O. (2021). Gender differences in lifestyles and perception of megamall patrons in Ibadan, Nigeria. Cogent Social Sciences, 7(1), 195-232. https://doi.org/10.1080/23311886.2021.1954324
Ortegón-Cortázar, L. y Royo-Vela, M. (2017). Attraction factors of shopping centers: Effects of design and eco-natural environment on intention to visit. European Journal of Management and Business Economics, 26(2), 199-219. https://doi.org/10.1108/EJMBE-07-2017-012
Ortegón-Cortázar, L. y Royo-Vela, M. (2019b). Effects of the biophilic atmosphere on intention to visit: the affective states mediating role. Journal of Services Marketing, 33(2), 168-180. https://doi.org/10.1108/JSM-01-2018-0019
Celina Oviedo, H. y Campo-Arias, A. (2005). Aproximación al uso del coeficiente alfa de Cronbach. Revista colombiana de psiquiatría, 34(4), 572-580. https://bit.ly/3m6n2c8
Pantano, E. y Gandini, A. (2018). Shopping as a networked experience: an emerging framework in the retail industry. International Journal of Retail & Distribution Management, 46(7), 690-704. https://doi.org/10.1108/IJRDM-01-2018-0024
Pantano, E., Priporas, C.V. y Dennis, C. (2018). A new approach to retailing for successful competition in the new smart scenario. International Journal of Retail & Distribution Management, 46(3), 264-282. https://doi.org/10.1108/IJRDM-04-2017-0080
Passavanti, R., Pantano, E., Priporas, C.V. y Verteramo, S. (2020). The use of new technologies for corporate marketing communication in luxury retailing: Preliminary findings. Qualitative Market Research, 23(3), 503-521. https://doi.org/10.1108/QMR-11-2017-0144
Perry, P. y Kyriakaki, M. (2014). The decision-making process of luxury fashion retail buyers in Greece. Journal of Fashion Marketing and Management, 18(1), 85-106. https://doi.org/10.1108/JFMM-06-2012-0030
Muñoz-Querales, E., Lechuga-Cardozo, J. y Pulido-Rojano, A. (2020). Percepción de los decisores de centros comerciales sobre aplicación de acciones de marketing. Revista de ciencias sociales, 26(2), 148-162. http://bit.ly/3ZgVuz5
Reimers, V. y Chao, F. (2014). The role of convenience in a recreational shopping trip. European Journal of Marketing, 48(11), 2213-2236. https://doi.org/10.1108/EJM-12-2012-0734
Rosenbaum, M. S., Contreras-Ramirez, G. y Rivera-Camino, J. (2018). A dose of nature and shopping:The restorative potential of biophilic lifestyle center designs. Journal of Retailing and, Consumer Services, 40, 66-73. https://doi.org/10.1016/j.jretconser.2017.08.018
Rosenbaum, M. S. y Contreras-Ramirez, G. (2019). A neuroscientific perspective of a mixed-use lifestyle center. International Journal of Contemporary Hospitality Management, 32(4), 1487-1502. https://doi.org/10.1108/IJCHM-03-2019-0277
Sadachar, A. y Fiore, A. (2018). The path to mall patronage intentions is paved with 4E-based experiential value for Indian consumers. International Journal of Retail & Distribution Management, 46(5), 442-465. https://doi.org/10.1108/IJRDM-07-2017-0152
Santoso, D., Joewono, T. y Sunanto, S. (2018). Analysing mall attributes in defining the desire of consumers to stay. Journal of Facilities Management, 16(4), 396-412. https://doi.org/10.1108/JFM-04-2017-0020
Thanasi-Boce, M., Kwiatek, P. y Labadze, L. (2021). The importance of distance and attraction in patronizing a shopping mall. Journal of Place Management and Development, 14(2), 222-238. https://doi.org/10.1108/JPMD-06-2020-0053
Tripathi, V., Roy, T. y Mishra, J. (2020). Is the lifestyle centre the new retail transformation in India? An exploratory study. International Journal of Business and Emerging Markets, 12(2), 133-151. https://doi.org/10.1504/IJBEM.2020.107726
Willems, K., Smolders, A., Brengman, M., Luyten, K. y Schoning, J. (2017). The path-to-purchase is paved with digital opportunities: An inventory of shopper-oriented retail technologies. Technological Forecasting and Social Change, 124, 228-242. https://doi.org/10.1016/j.techfore.2016.10.066
Yu, Y., Rothenberg, L. y Moore, M. (2021). Exploring young consumer's decision-making for luxury co-branding combinations. International Journal of Retail & Distribution Management, 49(3), 341-358. https://doi.org/10.1108/IJRDM-12-2019-0399
Ahmad, A. E. M. K. (2012). Attractiveness factors Influencing Shoppers satisfaction, loyalty, and word of Mouth: An Empirical Investigation of Saudi Arabia shopping malls. International Journal of Business Administration, 3(6), 101-112. https://doi.org/10.5430/ijba.v3n6p101
Ameen, N., Tarhini, A., Shah, M. y Madichie, N. O. (2021). Going with the flow: smart shopping malls and omnichannel retailing. Journal of Services Marketing, 35(3), 325-348. https://doi.org/10.1108/JSM-02-2020-0066
America Retail. (2022). Centros comerciales del futuro o nueva generación? Nota de prensa. bit.ly/3gesdUV
Anderson, J. C. y Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411
Anselmsson, J. (2016). Effects of shopping centre re-investments and improvements on sales and visit growth. Journal of Retailing and Consumer Services, 32, 139-150. https://doi.org/10.1016/j.jretconser.2016.06.009
Bai, H., McColl, J. y Moore, C. (2022). Luxury fashion retailers' localised marketing strategies in practice-evidence from China. International Marketing Review, 39(2), 352-370. https://doi.org/10.1108/IMR-02-2021-0079
BBC. (2017). Por qué en Latinoamérica se construyen cerca de 100 centros comerciales al año si en otras partes están desapareciendo. Nota de prensa. bit.ly/3V80Drp
Calvo, C. y Calvo, D. (2013). Estudio exploratorio sobre los factores de atracción de centros comerciales: una aproximación al consumidor español. Ciencia Ergo Sum, 20(2), 107-120. https://bit.ly/3Z21I6u
Calvo-Porral, C. y Lévy-Mangín, J.-P. (2018). Pull factors of the shopping malls: an empirical study. International Journal of Retail & Distribution Management, 46(2), 110-124. https://doi.org/10.1108/IJRDM-02-2017-0027
Can, G., Kurtulmusoglu, F. y Atalay, K. (2016). A case study on shopping malls attributes for young consumers. Young Consumers, 17(3), 274-292. https://doi.org/10.1108/YC-04-2016-00596
Cortázar, L. O. y Rodríguez, A. G. (2016). Gestión del marketing sensorial sobre la experiencia del consumidor. Revista de Ciencias Sociales, 22(3), 67-83. http://bit.ly/41l9auN
De Juan, M. D. y Rivera, J.C. (1999). Los determinantes de la atracción comercial. Investigaciones europeas de dirección y economía de la empresa, 5(2), 15-34.
Diallo, M. F. y Siqueira Jr, J. R. (2017). How previous positive experiences with store brands affect purchase intention in emerging countries: A comparison between Brazil and Colombia. International Marketing Review, 34(4), 536-58. https://doi.org/10.1108/IMR-07-2014-0224
El-Adly, M.I. y Eid, R. (2015). Measuring the perceived value of malls in a non-Western context: the case of the UAE. International Journal of Retail & Distribution Management, 43(9), 849-869. https://doi.org/10.1108/IJRDM-04-2014-0045
Elmashhara, M. y Soares, A. (2019). The impact of entertainment and social interaction with salespeople on mall shopper satisfaction: The mediating role of emotional states. International Journal of Retail & Distribution Management, 47(2), 94-110. https://doi.org/10.1108/IJRDM-06-2018-0112
Elmashhara, M. y Soares, A. (2020). Entertain me, I ll stay longer! The influence of types of entertainment on mall shoppers' emotions and behavior. Journal of Consumer Marketing, 37(1), 87-98. https://doi.org/10.1108/JCM-03-2019-3129
Escobedo Portillo, M. T., Hernández Gómez, J. A., Estebané Ortega, V. y Martínez Moreno, G. (2016). Modelos de ecuaciones estructurales: Características, fases, construcción, aplicación y resultados. Ciencia & trabajo, 18(55), 16-22. http://dx.doi.org/10.4067/S0718-24492016000100004
Fornell, C. y Larcker, D.F. (1981). Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50. http://doi.org/10.1177/00222437810180
Gomes, R. M. y Paula, F. (2017). Shopping mall image: systematic review of 40 years of research. The International Review of Retail, Distribution and Consumer Research, 27(1), 1-27. https://doi.org/10.1080/09593969.2016.1210018
González-Hernández, E. y Orozco-Gómez, M. (2012). A segmentation study of Mexican consumers based on shopping centre attractiveness. International Journal of Retail y Distribution Management, 40(10), 759-777. https://doi.org/10.1108/09590551211263173
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. y Tatham, R. L. (2014). Multivariate Data Analysis. Pearson new international edition (7a ed.). Pearson.
Hernández Sampieri, R., Fernández Collado, C. y Baptista Lucio, P. (2014). Metodología de la investigación (6a. ed.). McGraw-Hill.
International Council of Shopping Centers (ICSC) (1999). Shopping Center Definitions. https://www.icsc.org/
Khare, A., Awasthi, G. y Shukla, R. (2020). Do mall events affect mall traffic and image? A qualitative study of Indian mall retailers. Asia Pacific Journal of Marketing and Logistics, 32(2), 343-365. https://doi.org/10.1108/apjml-01-2019-0021
Kline, R. B. (2011). Principles and practice of Structural Equation Modeling (3a ed.). The Guilford Press, 14, 1497-1513.
Kumar, D. S., Purani, K. y Viswanathan, S.A. (2020). The indirect experience of nature: biomorphic design forms in servicescapes. Journal of Services Marketing, 34(6), 847-867. https://doi.org/10.1108/JSM-10-2019-0418
Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press.
Lecointre-Erickson, D., Dauce, B. y Legoherel, P. (2018). The influence of interactive window displays on expected shopping experience. International Journal of Retail & Distribution Management, 46(9), 802-819. https://doi.org/10.1108/IJRDM-05-2017-0111
Lloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A. y Tomás-Marco, I. (2014). El análisis factorial exploratorio de los ítems: una guía práctica, revisada y actualizada. Anales de psicología/annals of psychology, 30(3), 1151-1169. https://doi.org/10.6018/analesps.30.3.199361
Lloyd, A. E., Chan, R. Y., Yip, L. S. y Chan, A. (2014). Time buying and time saving: effects on service convenience and the shopping experience at the mall. Journal of services Marketing, 28(1), 36-49. https://doi.org/10.1108/JSM-03-2012-0065
Lucia-Palacios, L., Pérez-López, R. y Polo-Redondo, Y. (2016). Cognitive, affective and behavioural responses in mall experience. International Journal of Retail y Distribution Management, 44(1), 4-21. https://doi.org/10.1108/IJRDM-05-2014-0061
Martínez-García, J. A., y Martínez-Caro, L. (2009). La validez discriminante como criterio de evaluación de escalas: Teoría o estadística? Universitas Psychologica, 8(1), 27-36. https://bit.ly/3EveVMP
Medrano, L. A. y Muñoz-Navarro, R. (2017). Aproximación conceptual y práctica a los modelos de ecuaciones estructurales. Revista digital de investigación en docencia universitaria, 11(1), 219-239. http://dx.doi.org/10.19083/ridu.11.486
Michon, R., Chebat, J.-C., Yu, H. y Lemarie, L. (2015). Fashion orientation, shopping mall environment, and patronage intentions: A study of female fashion shoppers. Journal of Fashion Marketing and Management, 19(1), 3-21. https://doi.org/10.1108/JFMM-09-2012-0055
Munuera, J. L. y P. J. Cuestas (2006). Factores de atracción de los centros comerciales en España. Información Comercial Española: Revista de economía, 828, 99-116.
Olonade, O. Y., Busari, D. A., Idowu, B. O., Imhonopi, D., George, T. O. y Adetunde, C. O. (2021). Gender differences in lifestyles and perception of megamall patrons in Ibadan, Nigeria. Cogent Social Sciences, 7(1), 195-232. https://doi.org/10.1080/23311886.2021.1954324
Ortegón-Cortázar, L. y Royo-Vela, M. (2017). Attraction factors of shopping centers: Effects of design and eco-natural environment on intention to visit. European Journal of Management and Business Economics, 26(2), 199-219. https://doi.org/10.1108/EJMBE-07-2017-012
Ortegón-Cortázar, L. y Royo-Vela, M. (2019b). Effects of the biophilic atmosphere on intention to visit: the affective states mediating role. Journal of Services Marketing, 33(2), 168-180. https://doi.org/10.1108/JSM-01-2018-0019
Celina Oviedo, H. y Campo-Arias, A. (2005). Aproximación al uso del coeficiente alfa de Cronbach. Revista colombiana de psiquiatría, 34(4), 572-580. https://bit.ly/3m6n2c8
Pantano, E. y Gandini, A. (2018). Shopping as a networked experience: an emerging framework in the retail industry. International Journal of Retail & Distribution Management, 46(7), 690-704. https://doi.org/10.1108/IJRDM-01-2018-0024
Pantano, E., Priporas, C.V. y Dennis, C. (2018). A new approach to retailing for successful competition in the new smart scenario. International Journal of Retail & Distribution Management, 46(3), 264-282. https://doi.org/10.1108/IJRDM-04-2017-0080
Passavanti, R., Pantano, E., Priporas, C.V. y Verteramo, S. (2020). The use of new technologies for corporate marketing communication in luxury retailing: Preliminary findings. Qualitative Market Research, 23(3), 503-521. https://doi.org/10.1108/QMR-11-2017-0144
Perry, P. y Kyriakaki, M. (2014). The decision-making process of luxury fashion retail buyers in Greece. Journal of Fashion Marketing and Management, 18(1), 85-106. https://doi.org/10.1108/JFMM-06-2012-0030
Muñoz-Querales, E., Lechuga-Cardozo, J. y Pulido-Rojano, A. (2020). Percepción de los decisores de centros comerciales sobre aplicación de acciones de marketing. Revista de ciencias sociales, 26(2), 148-162. http://bit.ly/3ZgVuz5
Reimers, V. y Chao, F. (2014). The role of convenience in a recreational shopping trip. European Journal of Marketing, 48(11), 2213-2236. https://doi.org/10.1108/EJM-12-2012-0734
Rosenbaum, M. S., Contreras-Ramirez, G. y Rivera-Camino, J. (2018). A dose of nature and shopping:The restorative potential of biophilic lifestyle center designs. Journal of Retailing and, Consumer Services, 40, 66-73. https://doi.org/10.1016/j.jretconser.2017.08.018
Rosenbaum, M. S. y Contreras-Ramirez, G. (2019). A neuroscientific perspective of a mixed-use lifestyle center. International Journal of Contemporary Hospitality Management, 32(4), 1487-1502. https://doi.org/10.1108/IJCHM-03-2019-0277
Sadachar, A. y Fiore, A. (2018). The path to mall patronage intentions is paved with 4E-based experiential value for Indian consumers. International Journal of Retail & Distribution Management, 46(5), 442-465. https://doi.org/10.1108/IJRDM-07-2017-0152
Santoso, D., Joewono, T. y Sunanto, S. (2018). Analysing mall attributes in defining the desire of consumers to stay. Journal of Facilities Management, 16(4), 396-412. https://doi.org/10.1108/JFM-04-2017-0020
Thanasi-Boce, M., Kwiatek, P. y Labadze, L. (2021). The importance of distance and attraction in patronizing a shopping mall. Journal of Place Management and Development, 14(2), 222-238. https://doi.org/10.1108/JPMD-06-2020-0053
Tripathi, V., Roy, T. y Mishra, J. (2020). Is the lifestyle centre the new retail transformation in India? An exploratory study. International Journal of Business and Emerging Markets, 12(2), 133-151. https://doi.org/10.1504/IJBEM.2020.107726
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abr 25, 2023
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